Service Level Management is a process what is slm in the ITIL design phase. It focuses on ensuring the agreed upon service levels are met by monitoring reports, and identifying areas for improvement. It also ensures that services are scalable, and that any changes to infrastructure are done according to the requirements. This helps to avoid the possibility of issues that could arise with a rapid increase of capacity or performance.
To achieve this, you need to establish a process that sets realistic targets and ensures that they are regularly evaluated for their effectiveness. Teams must work together and collaborate to make sure that SLAs are set with the right flexibility to allow for changes while still keeping the promises that have been made to customers.
Be aware that users may not notice an improvement until it exceeds their expectations. If you claim that your website will load in 0.1 milliseconds, but users don’t notice a change when they return, you’ve wasted both their time and energy.
SLM is a very complex discipline that requires teams to work in tandem. OTRS offers the infrastructure tools, tools, as well as configuration options that are required to support your processes for managing service levels. Contact us today to learn more about how our software can help improve your ITIL process.